Frequently Asked Questions

Who are we and what is our mission?

We are Days United and our mission is to help families celebrate traditions and share the richness of our culture with our communities. We work hard to translate rituals and blessings, search out tasty recipes and cool designs, and develop original craft projects so you can create more of these precious family moments.

You can learn more about us and our mission in our about page

What’s inside a Days holiday box? 

  • Our fun illustrated holiday guides give you everything you need to know in a nutshell.

  • Modern and original holiday gear you get to build and make your own.

  • Activities, projects and holiday inspiration to engage the entire family.

  • Make holiday art, play classic games, cook traditional food and sing together.

What age are Days holiday boxes appropriate for?

Our boxes are designed as an experience for the entire family. While we target ages 5-12, we have users as young as 2 collaborating with their parents as well as college kids who use our boxes to celebrate a holiday away from home.

What are Days brand values?

  • Offer great design at affordable prices - so that as many families as possible can afford to celebrate their traditions.

  • Keep the experience simple, without losing the meaning behind the traditions so that each one can add their own interpretation to it. 

  • Make things relevant to our modern lives and culture today, while respecting original texts and framing them as such. 

  • Design experiences that appeal to both kids and adults - we don’t believe things need to be childish to appeal to kids, nor boring to appeal to adults.

How do I contact DAYS?

We provide support via email, phone, and chat!

The best way to reach us is via an email to our Customer Support team. Simply click here, provide your contact info and your question or a short description of your issue, then hit submit. We aim to respond to all emails within 2 business days.

You can also reach out to us by phone during our business hours, Monday through Friday, 9 am to 5 pm Pacific Time. Our number is +1 (202) 846-2881.

And we have chat available through our website with extended hours, Monday through Friday. Just click the "Chat" button on the bottom right of our site if you are on our web browser or the speech bubble button on the bottom right if you are on a mobile device.

Subscriptions

What are DAYS subscription plans?

Our subscriptions help you celebrate your traditions at home. We start shipping the holiday boxes with everything you need about 2-3 weeks before each holiday.

We offer a 100% satisfaction guarantee— If you are not satisfied with your purchase, you can return it for a full box refund within 30 days of your order’s delivery. Also, you are free to cancel your subscription at any time (terms apply).  

Currently we offer two types of subscriptions:

  • Annual billing subscription plans - 8 boxes a year or 4 boxes a year.
    The entire prepay term is paid for upfront, you will not be charged again for any shipments through the course of the prepay. Annual Billing subscription plans auto-renew at the end of the prepay term for the original term plan. This means that if you initially subscribed for the All Jewish Holidays Annual subscription plan, it would renew for an additional year at the end of the subscription term. We change our boxes every year so your loved ones will enjoy new and exciting projects every year. By subscribing to our annual plan you are locking down the price, guaranteeing availability as well as supporting our business (which we very much appreciate!)

  • Per-holiday subscription plans - 8 boxes a year or 4 boxes a year.
    You will be charged for the first box at the time of your purchase. The next boxes bill 35 days before each holiday. At the end of a subscription term, the subscription auto-renews. We change our boxes every year so your loved ones will enjoy new and exciting projects every year.

Learn more about Jewish, Indian, and Chinese subscriptions. 

Can I order a single box?

Oh yes! Our boxes are great for a one time holiday celebration and perfect as an original and meaningful holiday gift.
To purchase the upcoming holiday, simply click the “BUY 1 BOX” button on the respective holiday page. Orders ship within the next 2 business days and are guaranteed to arrive in time for the holiday.
To pre-order future boxes, simply click the “PRE-ORDER” button on the respective holiday page. Orders are guaranteed to arrive in time for the holiday.

Billing cycles:

Per-Holiday subscription plans:

You will be charged for the first box at the time of your purchase. The next boxes bill 35 days before each holiday:

  • 4 boxes a year bills every 3 months on average

  • 8 boxes a year bills every 6 weeks on average

What are the billing dates for the upcoming holidays?

  • Rosh Hashanah 2022 - 8/11/2022 (**)

  • Sukkot 2022 -8/25/2022 (*)

  • Hanukkah 2022 - 11/13/2022 (**)

  • Tu Bishvat 2023 - 1/1/2023 (*)

  • Purim 2023 - 1/30/2023 (*)

  • Passover 2023 - 3/1/2023 (**)

  • Lag Ba’Omer 2022 - 4/3/2023 (*)

  • Shavuot 2022 - 4/20/2023 (**)

(*) - included in All Jewish Holidays subscription only

(**) - included in All Jewish Holidays subscription and in Main Jewish Holidays subscription

Annual Billing subscription plans:

The entire prepay term is paid for upfront and you will not be charged again for any shipments through the course of the prepay.

Do you offer discounts?

We keep our prices as low as we possibly can, so that many families can afford to celebrate their traditions using our boxes. Our subscriptions prices also include free shipping. We sometimes offer early bird and first box promotions - join our mailing list to stay updated.

How do I apply a promo code?

Promo/coupon codes can be applied to your order on the first checkout page. Enter your code into the “Apply Coupon” box and press on the red arrow. If the promo code is valid, you will get a message that the coupon is applied.

Only one promo code can be applied at a time.

If there is an issue, feel free to contact our customer care

How can I use the gift card that I received with a box?

The card that you received with a previous box can be used toward new purchases and cannot be applied to existing accounts. You can use the gift card to buy a single box as a gift or give it to someone who would enjoy it.

Shipping and Returns

When do we ship our Holiday Boxes for subscribers?

We start shipping our holiday boxes 2-3 weeks before the holiday.

A shipping confirmation email will be sent to you when a holiday box ships out. Delivery expectations within the U.S. are 5-8 business days after leaving our warehouse. 

AK, AS, GU, HI, PR, VI may experience longer transit times. 

At this time, we are unable to ship to DPO, APO, or FPO addresses.

How do I receive shipping notifications and tracking information?

After Days holiday box is shipped, you will receive a shipping notification email with your tracking information. If you didn’t receive the shipping notification email, please check your spam/junk folder.

Payments Accepted

We accept standard credit cards (e.g. Visa, Mastercard, American Express), Apple Pay and PayPal

Returns, Refunds and Cancellations

100% satisfaction Guarantee!

We work really hard to bring you great quality in the selection, curation, and craftsmanship that goes into everything we make; however, If you are unsatisfied with your purchase, you can return it for a full box refund (*) within 30 days of your order’s delivery. Please shoot us an email, and we will send you a prepaid return label.

Holiday boxes shipped as part of a subscription are guaranteed to arrive in time for the holiday; however, we cannot guarantee how far in advance.

*Refunds for annual billing plans will be calculated based on per holidays subscription plans minus the promotion.

Replacement Policy

You can count on us for your holiday, and we’ll do anything in our power to fix any hiccups that may occur. We'll always do our best to offer you a replacement for damaged or missing items.* Because of the urgency of the holiday, the faster you send your help request, the faster we can help.

  • If you receive a damaged item, snap a picture and shoot us an email.

  • If you're missing an item from your box or if you’ve never received your box, please let us know. 

*Sometimes, we run out of stock of replacement items. If no replacements are available, we'll be sure to provide adequate compensation. 

Cancelling your subscription

We love having you as our customer and will be sad to see you go but fully understand that needs change. You can cancel your subscription with us anytime*. Please shoot us an email with your cancellation request and we will process the cancellation for you.

Cancelling Per-Holiday subscription plans:

As long as you cancel more than 35 days before the next holiday you will not be charged and your subscription will be cancelled immediately.

If you cancel your subscription less than 35 days before the next holiday you will be charged for the upcoming box and your subscription will cancel right after that. 

Cancelling Annual Billing subscription plans:

Annual subscription plans can be cancelled in the middle of a prepaid term. The refund amount will be calculated based on the annual subscription price paid minus any promotions and discounts, and minus the number of boxes shipped up to the cancellation date at their full retail price. For refund calculation purposes, a box is considered shipped 35 days before the corresponding holiday.

Customers are able to cancel their annual billing subscription through the customer portal at any time; however, refunds are not automatic. Please reach out to us at Customer Support so we can help process your refund from our end!

Which countries do we ship to?

We ship our holiday boxes anywhere in the United States, including AK, AS, GU, HI, PR, VI

What happens at the end of my subscription?

At the end of a subscription term, the subscription auto-renews.

We change our boxes every year so your loved ones will enjoy new and exciting projects every year.

Can I pause my subscription?

Yes - if you do not want to receive Days holiday boxes for a certain period, you can pause your subscription. Simply contact our customer care and let us know when you want to receive your next box. You will not be charged while your subscription is paused. 

Can I skip a Holiday Box?

Yes - if you do not wish to receive a specific holiday box you can skip it. Simply contact our customer care and we will update your account with your request. You will not be charged for this box.

Gifts

Can I give DAYS holiday boxes as a gift?

Absolutely! Days Holiday Boxes are a popular hostess gift or a great gift for your neighbors, grandkids, kids and even for yourself. Just add the gift recipient name during checkout and be sure to include a gift message.

How do gift subscriptions work?

Almost half of our subscriptions are gifts! Gifts from grandparents to their grandkids, from parents to their kids or from one family to another. Simply add the gift recipient name and your gift message during checkout. They receive the boxes with a designed gift message, and you receive the invoices. 

Gift message is sent with the first box of the subscription.

Our subscriptions auto renew, so if you would like your gift to be cancelled after a year, kindly contact us*

*If you cancel your subscription 35 days or less before the holiday you will be charged for the upcoming box and your subscription will cancel right after that. As long as you cancel more than 35 days before the holiday you will not be charged and your subscription will be cancelled immediately.

How do I add a gift message?

Adding a gift message is very simple and is part of our checkout process.

Can I create multiple subscriptions?

Quite a few of our users have multiple subscriptions, many times for an entire extended family. You can have more than one subscription associated with one account, each with a different recipient and shipping address. For example, you can make one 8 boxes subscription for your family, shipping to you, and another 4 boxes gift subscription for your sister in law, shipping to her.

How can I create multiple subscriptions?

  • If all boxes are going to the same address you can simply choose the quantity of boxes during checkout and all boxes will ship out together as one order.

  • If boxes are going to different shipping addresses, you need to create one subscription at a time. With the first subscription, an account with your email address is created along with your secured payment and billing info. To create another subscription, just login to your account with the same email address and start with the checkout process again.

Managing Your Account

Do you manage accounts? 

We do! After you make any one time purchase, an account with your email address is automatically created for you, so with your next purchase, all you need to do is enter your email address and receive a one time password to your email. If you didn’t receive the one time password email - please check your spam/junk folder.

Where can I manage my subscriptions? 

You can manage all your subscriptions or a-la-carte purchases here.

How do I update my billing information?

If your billing information changes, we invite you to correct or update your information as soon as possible. You can update your billing information at any time on your account page. Simply enter your email address to receive a one time password to access your secure account. There you will be able to edit your Payment Details (credit card number) and/or Billing Address.

How do I update my shipping address?

Updating Shipping Address for Per-Holiday Subscription Plans:

You can update your shipping information at any time on your account page..

As orders are created 35 days before each holiday, changing your address on the account less than 35 days before the holiday WILL NOT CHANGE THE SHIPPING ADDRESS OF YOUR UPCOMING HOLIDAY BOX. To change the address for the upcoming box, you will also need to reach out to us so we can help. 

If you have any concerns about a shipping address that cannot be updated in time, please reach out to our customer support.

Updating Shipping Address for Annual-Billing Subscription Plans:

Any changes to the shipping address must be processed by the Days Support team. If you would like to change the shipping address of an upcoming box, you must reach out to our customer support team 35 days prior to the holiday. If you reach out less than 35 days prior to the holiday, we may be unable to update your shipping address for the upcoming box. 

Changing the shipping address on your account after your initial purchase or renewal WILL NOT CHANGE THE SHIPPING ADDRESS OF YOUR UPCOMING HOLIDAY BOX(ES). To change the address for the upcoming box, you will also need to reach out to us so we can help. 

You can update your shipping information for the next term of your subscription at any time on your account page.

Why has my subscription been suspended?

A subscription labelled as “Suspended” means that there was an issue charging your credit card during the billing cycle. To update your billing information, please log into your account page or contact our customer care.

Other

How can I give feedback?

We'd love to hear from you! Please contact us here and we promise to respond.

Do you accept orders from schools, congregations and other organizations?

Yes! Please check our Organization page and contact us here for any questions.

How can I be involved in creating your boxes?

We welcome ideas for new boxes and projects - contact us any time!

Do you sell your boxes anywhere but your website?

No, right now the only place you can get our boxes is on our website.

How do I unsubscribe from Marketing emails?

You may opt-out of receiving promotional emails from Days United by following the instructions in those emails. However, opt-out requests will not apply to transactional service messages, including messages about your current Days United account and services.