Return, Cancellation, and Replacement Policies

 

100% satisfaction guarantee

We work really hard to bring you great quality in the selection, curation, and craftsmanship that goes into everything we make. However, If you are unsatisfied with your product, you can return it for a full refund (*) within 30 days of your order’s delivery. Please shoot us an email and we will send you a prepaid return label.

Holiday boxes shipped as part of a subscription are guaranteed to arrive in time for the holiday; however, we cannot guarantee how far in advance. For all other orders, please refer to the estimated delivery times when ordering, to make sure any time sensitive items arrive in time. However, please note, we cannot take responsibility for carrier delays. 

* Refunds for annual billing plans will be calculated based on per-holiday subscription plans minus the promotion.

Cancelling your subscription

We love having you as our customer and we will be sad to see you go, but we fully understand that needs change. You can cancel your subscription with us anytime. Please shoot us an email with your cancelation request.

Cancelling Per-Holiday subscription plans:

As long as you cancel more than 35 days before the next holiday you will not be charged and your subscription will be cancelled immediately. If you cancel your subscription less than 35 days before the next holiday you will be charged for the upcoming box and your subscription will cancel right after that. 

Cancelling Annual Billing subscription plans:

Annual billing subscription plans can be cancelled in the middle of a prepaid term. The refund amount will be calculated based on the annual subscription price paid minus any promotions and discounts, and minus the number of boxes shipped up to the cancellation date at their full retail price. For refund calculation purposes, a box is considered shipped 35 days before the corresponding holiday.

Customers are able to cancel their annual billing subscription through the customer portal at any time; however, refunds are not automatic. Please reach out to us at Customer Support so we can help process your refund from our end!

Replacement policy

You count on us for your holiday, and we’ll do anything in our power to fix any hiccups that may occur. We'll always do our best to offer you a replacement for damaged or missing items. Because of the urgency of the holiday, the faster you send your help request, the faster we can help.

• If you receive a damaged item, snap a picture and shoot us an email.

• If you're missing an item from your box or if you haven’t received your box, please let us know. 

Sometimes, we run out of stock of replacement items. If no replacements are available, we'll be sure to provide adequate compensation.